Terms of Service

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Terms of Service

• Anyone who brings an item for repair to When Time Flies, alleges to be the owner or authorized agent of the owner of the clock, and releases When Time Flies from any liability for said clock accept as agreed by these terms.

• When Time Flies does not require advance payment for repairs, payment is due upon collection of the item or upon delivery of the item to the client’s address. The clock may be retained by When Time Flies, pending full payment.

• Estimates are approximate on initial inspection of the movement. If additional work is required which would add 20% or more to the estimate, then When Time Flies will contact the client to get approval before the work is carried out.

• Our estimated time for completion of any repair is subject to change and is not binding. When Time Flies will not be held responsible for unforeseen delays.

• All detachable parts of the clock case, including winding keys and door keys should be removed and retained by the client during the repair time.

When Time Flies reserves the right to change this Agreement at any time.

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Guarantee

• We offer a 12-month guarantee on all full services.

• Guarantee starts from date of collection or delivery and covers parts and labor with the exceptions stated below.

• Guarantee is non transferable and only applicable to the original transaction.

The following are excluded from our guarantee

• Cost of repair or replacement mainsprings, broken wheels, & teeth caused by mainspring breaking after service, unless the mainspring broke at point of repair from the prior service.

• Repair or replacement of weight cables, gut, or chain.

• Repair or replacement of broken hands.

• Replacement of broken glass.

• Accidental damage or damage caused by misuse of the clock, unreasonable winding force.

• Failure due to metal fatigue of old parts and any damage caused thereby.

• Issues from tampering with our work by a third party, either in the trade or not, unless we have designated that person to do so.

• Initial setting up issues, such as finding a suitable place for the clock, getting clock into beat so it continues to tick, winding the clock, and any other setting up issues. Unless: the client has requested delivery & setup service. If the client has not, any call out resulting from setting up issues may incur a small fee.

• Any further setup call outs after 1 week of clock working fine may be charged extra.

• Final timekeeping and regulation are the responsibility of the owner because of location variables. All clocks are regulated at the workshop, but will almost certainly need slight adjustment in its final position. 

Note: Good timekeeping for an antique clock is said to be anywhere within 10 minutes per week.